Peter's Blog

Redefining the Impossible

More NTHell


Had another odd network problem. Happily surfing wirelessly on laptop when connection died. No amount of rebooting laptop restored connection so investigated further. Main desktop pc could connect to DI-624 admin pages so that was not a problem. Trued a DHCP-renew and it timed out. Unplugged power on broadband router and plugged back in, still no joy. Rebooted the DI-624, did a DHCP renew and now all is fine (i.e. you are reading this). Odd.

Update: persistant problems all evening. Took the opportunity to flash the DI624 with a new version released last August. This reset everything to default values and I've only just got things talking again. I'm on WPA-PSK authentication.

USB Flash Keys: a must have.

Not sure I ever documented that I got the free 600Kbps to 750Kbps upgrade from NTL.

Not so much NTHell as WIFIHell.


Filed under: di624 ntl

1 Comment

Anonymous Says:

over 3 years ago

1. What you’ve written so far is nothing compared to what I’ve gone through. Last year I told NTHell to disconnect the landline because we were moving elsewhere, which as far as I can tell they did. However about 3 months went by before they stopped by to reconnect the service in my flat. However, what came as a shock was the fact that they kept sending bills to my new address now charging me for the time between they disconnected the service until they reconnected it (about 2 to 3 months). They were literally trying to steal money from me. And then I started to receive final reminder letters saying pay up or else. I bent over backwards trying to reach a real person through customer harras…er service. They never gave a solution and letters from them kept piling up in my rubbish bin. On the other hand, by the time we were expecting someone from NTHell to show up for reconnection, some female executive called me up and offered me a deal in which I’d have to pay only £7.25 as a month charge, provided I made a payment of £25 upfront. The case is I wouldn’t have to pay a single £p during the first 3 months. I accepted, but as soon as the line became ready for use, they started sending bills for £11.50 as a month charge. What they are doing is illegal right? They’ve been doing this since we started this new contract. I desperately tried to get help and advice from somewhere but it was fruitless. Then they sent the “debt” to a debt recovery company, and after trying to contact those guys, they forced me into pay like £100 of which I owed about £50 according to my estimates. I have the whole paperwork to prove what I’m saying. However they got away with it. I’m sure these sharks do the same to other hard working people and nobody does a thing about it. As they have disconnected the line, they have the nerves to tell me I have to pay a further fee to have the line back, and the month charges are still running. So I have to pay to have the service back and furthermore I have to keep paying what they say I owe until the end of the contract. Can somebody tell me is there anything I can do to expose these rats? I’m sharing this in the hope that somebody who reads this will have an idea that can help start stopping these swindlers, or organize a group and together expose these fraudsters, legally. They have been in breach of a contract and don’t care what I say.

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