Peter's Blog

This is pretty much what has happened to me. i am trapped with pipex for the near future also charging me for cancelling (over £200) after only 3 months of shoddy service after i mistakenly left BT.

BT have never given me any problems so you should be ok with them, though the home hub business is what caused me to jump ship.

I had no problem getting on line with Pipex,just try to speak to someone in customer service after two tries and seventeen minutes,l gave up l also have written to the MD and its now three weeks and no reply. Great broadband speeds but absolute CRAP service

Hi Everyone, This blog has been a real eyeopener.

I have had trouble with both BT & Pipex. Previously I had my broadband connection from a neighbour, but when we lost electricity and he was away for weeks it became annoying getting the thing restarted and analysing if the problem was my belkin/airport extreme setup or the house over the road not rebotting properly, so when they worked I was still off and it was a constant pain going and begging them to check, also I hated having no control. So, getting fed up with this I tried BT.....

I tried to get connected to BT Broadband using their hub, it never worked from day one. The customer service was appalling and I found myself speaking to people in another country who had no idea about items I was referring to, just apologies and no solutions. Eventually, I gave up and cancelled the contract and sent the hub back, all in all this took 6 weeks of cionstant calls, changing filters, moving my PC/Laptop. That was on my main number into my property.

So, after 5 months I am feeling brave again after another 48 hours with no electricity and after talking to a rude neighbour, who says the problem lies with my wireless set up. So, I decide to contact pipex to set up a connection with my new Netgear DG834N. I have another line into the house and decide to go with that as there is nothing else connected to the line. Activation takes a week after no communication from them I try the line after 9 days. I use the ASDL modem at first before trying to set up my Netgear. Oh, what a surprise no dial tone. I try another speedtouch modem that I know works, as I run it every day at work, same problem. I change the filter and even go into the setup on my router, but as there is no tome it can not find the internet and no light somes on, so I forget using that option.

Well 4 weeks later and paying neally £30.00 I still have no broadband!!! I ring every day and find tech support rude and aggressive. Customer service are helpful to a degree but send me to tech support for updates. I even tried BT to report the fault and after 30 minutes getting shoved from pillar to post I put the phone down. The fustration is beyond description. We have a business and if we treated people this way they would walk. So, I will ring again today I suppose and check what has happened with BT at the exchange, again. Just send an engineer please, if it turns out to be me then I will pay the £50.00. However, I did have a guy out to look at my PC as the fans were clogged. I got him to check the connection set-up to check I was not going mad, and its ok.

So, here we go again.

Consequently when setting up router I was asked to connect to exisiting cable router, would that be my speedtouch if it ever works! Just a question people may be able to answer.

Thank you I feel better now

Hi On the 4th of April 2007 my broadband connection failed I am with Pipex Business. 4 weeks later i evenntually made a continuous connection. Technical support were absolutley useless and just kept reading their script. The events were as follows. Blame our hardware Blamed our settings Blamed Bt(Threatened to charge me for the second Visit) Eventaully admitted that there may be hardware issues at the exchange. Took 48 hours to carry out a test. This went on for 10 days. Several line managers promised to call me with an update. Only received 2 calls out of 8 requests. Changed our router on four occasions still no connection. Paid for independant cabling company to test the internal cableing. Paid for IT comapny to change routers and settings. On 2 occasions the IT people were given step by step instruction by Pipex personell for router settings. Still no connection. Recievde a text message to my mobile from Pipex instructing the IT people to change Encapsullation setting to LLC. The IT guy had steam coming from his ears. He predicted it would connect straight away. Changed the setting and imediately got a connection. This has cost my business orders and £700.00 of IT and Subcontract charges. Pipex are a disgrace. I intend to claim costs from them. Will post the outcome. Regrads RE

Hum, time passes and I've been on pipex for seven months now. To be honest the service has been fine, I have had disconnections when playing World of Warcraft but only a couple of times.

Still my experiences with their customer service have tainted them and I will be switching as soon as the year is up. I'm not looking forward to having to deal with that

Peter

Just to let you know that Pipex has gone into partnership with Bulldog broadband. Like Bulldog takeover your BT line therefore you would have to end your contract or serve the timed period. I'm in a pickle as i have Bulldog and i want to use a BT homehub, however i can't as they have been locked. Picking up broadband but no internet so it looks like i need a different router.

My question is its hardware for crying out loud why the hell can't i use it with my current isp?

I have been with Pipex for several years, and think they may have lied about maintenance, but how can I prove it? I also note that I seem to pay over the odds -I used to pay £25 a month then I found out it was cheaper to upgrade to a faster service, and now that service is £5 a month cheaper with bigger downlaod volume allowed.It is a disgrace that we should be locked in to contracts, and the thought of migrating is too scarey as no doubt in 3rd world Britain it would take 3 months, and I'd end up with worse service. Europe has much better speeds than use for much less money-it's STILL ripoff Britain.

My year contract is up and I am free to change but unfortunately pipex's broadband has been largely fault free. I could save a few quid by changing but like you I don't want the hassle and am wary that anything cheaper would be inferior.

Pipex has been bought by Tiscali so it's quite possible the standards will drop and ease the decision.

Most broadband packages seem to be advertised with a bargain price but only for the first three months.

Peter

Pipex have gone completely downhill since being bought by Tiscali, my dad's with them and will be switching they've got so bad. Speeds are slow, customer service is awful. I've got him to add a review re how bad they are here www.broadband-expert.co.uk/broadband-reviews/pipex-broadband-2-reviews and would urge any oneelse who hates Tiscali/Pipex to do the same so other people don't sign up with them.

Pipex used to fine until Tiscali bought them; it's completely unfair to move all of their customers to an inferior service!

I've started getting more outages and I can't be bothered to wait 45 minutes for the phone to be answered.

Peter

I have a home user with Pipex forfourteen months till Dec 2007 with no problems for the way i use it, so upgraded with new contract. Two months into the contract, the modem gave up ghost. It took two weeks of constant calling for "technical" to identify it. It took a further two months with frequent phonecalls where nobody can give an answer as "they are overseas and there is nothing on record" before they send a modem / router in a bubble-wrap, no cover / instructions / CD. I have now found that the speed is reduced from 2Mbps previously to 200kbps. Also they have charged my phonecalls to 0871 number @15pence/min as against advertised 5 pence/min. They have on the phone agreed to look into this. Should I hold my breath or start contacting credit card people for what it is worth? Paul

Having been with pipex for years the service had been 100% until a month ago when they have completly messed up my account there customer service is a joke no one knows what the hell is going on you just get fobbed off e mails dont get answered call`s are a waste of time as the person is half way round the world and cant speak english my advice is steer well clear of pipex i know i am ,i am off to another provider